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Lashious Booking Policy

At Lashious, we value your time and ours! To ensure a smooth experience for all our clients, please read through our booking policy before scheduling an appointment.

  1. Booking Appointments

  • All appointments must be booked in advance through our online booking system at lashious.online.

  • A confirmation email or message will be sent once your booking is successfully made.

  • Please arrive on time for your scheduled appointment to allow for a relaxed and complete service.

 

2. Payment & Deposit Policy

  • Payment must be made online at the time of booking.

  • We accept debit and credit card payments via our secure online system.

  • Cash payments are also accepted for in-store purchases and services.

 

3. Late Arrivals

  • If you arrive late for your appointment, we will do our best to accommodate you within the remaining scheduled time.

  • However, if you are more than 10 minutes late, your appointment may need to be rescheduled or shortened to avoid delays for other clients.

 

4. No-Show Policy

  • If you do not arrive within 20 minutes of your scheduled time, your appointment will be marked as a No Show.

  • A 50% No Show fee will be charged to compensate for the lost appointment slot.

  • To avoid this fee, please notify us at least 24 hours in advance if you need to cancel or reschedule.

 

5. Cancellation & Rescheduling Policy

  • Cancellations or reschedules must be made at least 24 hours in advance.

  • If you cancel with less than 24 hours’ notice, a 50% cancellation fee may apply.

  • No refunds are provided for cancellations made on the same day as the appointment.

 

6. Maintenance & Fill Appointments

  • Maintenance fills should be booked 10 days after your full set appointment to ensure availability for your 14-day fill.

  • If your lashes have grown out beyond 3 weeks, a full set may be required instead of a fill.

 

7. Refunds & Satisfaction Policy

  • We strive for excellence in every service. If you experience any issues with your lashes, please notify us within 48 hours of your appointment for an assessment.

  • Refunds are not provided for services rendered, but adjustments may be made at our discretion.

 

8. Health & Safety

  • If you have any known allergies or sensitivities, please inform us before your appointment.

  • Clients with eye infections or any contagious conditions will be required to reschedule for the safety of all clients and staff.

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